FAQ´s

Table of Contents

  1. What is the warranty for new products?
  2. What is the warranty for refurbished products?
  3. Are the Optiset E phones, which are listed new, really new?
  4. Can you supply used Optiset E phones that are not refurbished?
  5. Can you supply other keyboards i.e. Qwerty for Optiset E Memory?
  6. I am looking for manuals for Optiset E phones?
  7. I am looking for spareparts for a Hicom 3xx which are not listed in your webshop (i.e. a Shelf), can you supply these parts?
  8. To which countries do you sell?
  9. We are looking for installation support on site, can you provide this support
  10. Are you buying systems and phones?
  11. How do you ship?
  12. Is there a reduced price for bigger lots?

What is the warranty for new products?

12 months B2B.

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What is the warranty for refurbished products?

12 months B2B.

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Are the Optiset E phones, which are listed new, really new?

These phones are orginally Siemens manufactured and orginally Siemens packed.

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Can you supply used Optiset E phones that are not refurbished?

Yes, we can supply these on request, the phones are thoroughly cleaned and tested. On these products we issue 4 weeks warranty.

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Can you supply other keyboards i.e. Qwerty for Optiset E Memory?

Yes, we can supply these on request.

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I am looking for manuals for Optiset E phones?

They are not available anymore in printed form, but Siemens is offering them as PDF -file for download.

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I am looking for spareparts for a Hicom 3xx which are not listed in your webshop (i.e. a Shelf), can you supply these parts?

Usually we can supply all cards and parts, please specify the amount, the target price and the Siemens partnumber.

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To which countries do you sell?

Worldwide, needless to say abiding by the regulation of exports.

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We are looking for installation support on site, can you provide this support?

This will be checked in each case, please give us a detailed request (system, country, date etc.)

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Are you buying systems and phones?

This will be checked in each case, please give us details about the system (example: Hicom 3750 V4.0, BJ 2003, 25 x Optiset E standard, 10 Optiset advance plus, system disassemled and available 01.10.200x ) and your target price.

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How do you ship?

Small lots by parcel service, bigger lots by a shipping company.

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Is there a reduced price for bigger lots?

This will be checked in each case, generelly for phones starting at a purchase quantity of one palett (102 pcs.) there is the possibility of a project price.

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Money Wanted ?...we buy used telecom equipment!

Purchase


We buy new and used telephones, telephone systems and accessories of the brand Siemens, HiPath, Hicom, optiPoint & OpenStage.

Com-Shop

We sell to distributors and resellers around the world

Reseller wanted

If you require current model digital telephones, or obsolete and hard to source parts, we probably have it on stock and can deliver it to your door overnight.

We supply the international ICT-trade with top products for telecommunications. New original packaged products and refurbished products with a 12-month-guarantee.

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